Three systems, three numbers: write a metric contract before you put an AI agent on your CRM and ERP

<p>A sales manager asks for one number. The CRM says 100 sold. The ERP says 80 invoiced. Somebody's spreadsheet says 120. None of them has to be wrong: each system records a different moment of the same sale, entered by different people at different times.</p> <p>This is the normal state of many mid-sized companies that run Salesforce next to a separate ERP and glue them together with spreadsheets

Read the source →